This Privacy Policy (“Policy”) governs how NeurosofTech IOT Solutions (referred to as “we,” “our,” or “NeurosofTech IOT Solutions”) collects, uses, discloses, and protects your personal information when you use the NeurosofTech IOT Solutions website, mobile applications, and services (collectively referred to as the “NeurosofTech IOT Solutions Apps(P Rent Rider, P-Track Supervisor or “Services”). This Policy is intended to comply with the Information Technology Act, 2000, and its associated rules, as amended from time to time.

At NeurosofTech IOT Solutions, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains the types of personal information we collect, how we use and share it, how we protect your data, and your rights with regard to the information we hold. By using the NeurosofTech IOT Solutions Apps or Services, you agree to the collection, use, storage, processing, disclosure, and sharing of your personal information as described in this Policy. If you do not agree to the terms of this Privacy Policy, you should refrain from using the NeurosofTech IOT Solutions Apps and Services.

1. Information We Collect

1.1 Personal Information

When you use the NeurosofTech IOT Solutions Apps or Services, we may collect the following personal information:

  • Identification Details: Your full name, job title, and contact information (such as email address, phone number).
  • Demographic Information: Postal address, mobile number, login name, preferences, interests, and other demographic details.
  • Service Usage Information: Information required for processing requests, completing forms for future transactions, and storing details like phone number, address, email, billing information, invoices, etc.
  • App Usage Information: Data related to app installation, uninstallation, and other installed apps on your device.

1.2 Driver Partner Specific Information

If you register as a Driver Partner, we may collect additional details, including:

  • Location Data: Precise or approximate location data when the P Rent Rider app is in use.
  • Profile Information: Profile pictures, copies of government-issued identification documents (e.g., Aadhar, PAN, or driving license), vehicle-related documents (e.g., insurance, pollution certificate, registration certificate), bank account details, utility bills, and any documents evidencing vehicle fitness.
  • Background Verification: Information for background checks and identity verification, including criminal record (where permitted by law) and right to work. This information may be collected by an authorized third-party vendor on behalf of NeurosofTech IOT Solutions.
  • Communication Data: Call and SMS details may be shared with customers during service provision.

2. How We Use Your Information

2.1 Purpose of Data Collection

We use the personal information we collect for the following purposes:

  • To Provide Services: To fulfill the contractual obligations between you and NeurosofTech IOT Solutions, allowing you to use the Services on the NeurosofTech IOT Solutions Apps.
  • Transaction Management: To process and complete transactions, including payment processing.
  • Account Management: To manage and personalize your account with NeurosofTech IOT Solutions Apps and to enhance your overall experience.
  • Customer Support: To respond to your queries, feedback, and reviews, and provide effective customer support.
  • Communication: To notify you of important updates, changes, and announcements related to the NeurosofTech IOT Solutions Apps or Services.
  • Promotional Communication: With your consent, we may use your information to send promotional emails, SMS, or make voice calls about new products, offers, or services.
  • Market Research: To improve our Services and customer experience.
  • Safety & Fraud Prevention: To detect and prevent fraud or illegal activities, and ensure the security and integrity of the NeurosofTech IOT Solutions Apps.

2.2 Consent-Based Data Use

We may use your information for other purposes with your explicit consent, including sharing your personal information with third parties for specific, agreed-upon purposes.

3. Data Security

  • We are committed to protecting your personal information from unauthorized access or disclosure and follow appropriate security practices as per the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  • Personal information is retained only as long as necessary.
  • You are responsible for keeping your credentials confidential.

4. Disclosure of Information

4.1 Third-Party Service Providers

We may share your information with third parties to:

  • Enhance your experience.
  • Facilitate payments, support, and marketing.
  • Conduct research or analytics.

4.2 Legal Compliance

We may disclose your information to comply with laws or respond to legal requests.

4.3 Sharing with Other Users

If you are a Driver Partner, we may share your name, phone number, and profile picture with customers.

5. Prohibited Activities

Users are prohibited from:

  • Sharing or uploading illegal, infringing, or offensive content.
  • Spreading malware.
  • Violating any applicable laws.

Violation may result in termination of access to NeurosofTech IOT Solutions Apps.

6. Withdrawal or Non-Provision of Data

You may decline to provide personal information or withdraw consent anytime. However, some features may become unavailable.

7. Cookies and Tracking Technologies

7.1 Cookies

We use cookies to enhance your experience. You can control cookies via browser settings.

7.2 Usage Analytics

Cookies help us analyze usage and improve services.

8. Third-Party Websites and Links

The NeurosofTech IOT Solutions Apps may contain links to third-party websites. We are not responsible for their privacy practices.

9. Access to Personal Information

You may request access to or correction of your personal data by contacting us.

10. Contact Information

For any questions, concerns, or breach reports, contact us via the support page of the NeurosofTech IOT Solutions Apps or reach us at info@neurosoftech.in.

Office Address : 4, Mussadique House, Azad Nagar, Kalwad, Lohegaon – 411032

11. Grievance Officer

As per IT Act, 2000, our Grievance Officer details are:

Shahid Girgaonkar
 shahid@neurosoftech.in
 9011600786
 4, Mussadique House, Azad Nagar, Kalwad, Lohegaon – 411032

12. Changes to the Privacy Policy

NeurosofTech IOT Solutions may update this Policy at any time. Please check this page periodically.

13. Third-Party Data Sharing Transparency

NeurosofTech IOT Solutions will disclose the categories and purposes of third-party data sharing, ensuring those parties follow strict confidentiality agreements.

14. User Data Deletion Process

  • You can request deletion of your personal data via the support page.
  • Identity verification is required.
  • If denied, we will provide a reasoned explanation.

15. Compliance with Legal Frameworks

This Privacy Policy is designed to comply with:

  • The Information Technology Act, 2000 and its rules.
  • The General Data Protection Regulation (GDPR), if applicable.

Effective Date: This Privacy Policy is effective as of 01st June 2024.